Though mediation is conflict resolution technique that is level 3 or higher on the workplace conflict mediation is an integral part of any conflict resolution strategy so it makes sense for us to jump ahead a bit here. First let's start with what is mediation?
Mediation, is like negotiation in that it involves multiple parties getting together to reach an agreement. In this process, however, a neutral third-party (called a mediator) is called in to help guide them in resolving the matter. The mediator is trained to help individuals become more open with their underlying concerns. He/she can also help them overcome impasse and handle emotion or sensitive issues. The mediator cannot take sides and is bound by confidentiality rules.
In deciding whether or not to choose mediation for conflict resolution, the following factors should go into making that decision.
Step 1: In deciding whether or not there is conflict and how to minimize its cost, read "Causes of Conflict In The Workplace".
Step 2: If mediation seems to be a viable option (after reviewing Step 1) then look into the benefits of mediation for:
- Employers by reading "LEVELS 3 & 4: Benefits of MEDIATION for Employers"
- Employees by reading "LEVELS 3 & 4: Benefits of MEDIATION for Employees"
Step 3: If after reading the benefits of mediation the decision is made to actually take part in mediation, then will need to know how the process works. To do this, read "LEVEL 3 & 4: Mediation - The Process Examined".
Step 4: If you decide that the mediation process is just not for you, then look into the other conflict resolution options that are explored in this site.
At Zen Workplaces, our primary goals are to help you (i) improve your skill-set and (ii) achieve peace of mind. In so doing, we hope to aid you in your efforts to smooth the obstacles you face at work, in business or simply life.
If you believe the information in this post was helpful in that regard, why not share it with others by clicking on the facebook, twitter, google+ or email button below? Also, don’t forget to show your support by clicking on the Facebook ‘Like’ button on the upper right hand side of this blog!